Scottsdale Water Softener Rebate Program - 602-276-5397

On March 18th, 2014, the Scottsdale City Council approved a 2-year pilot Salinity Reduction Rebate Program. The goal is to reduce the amount of salt introduced into the city's wastewater system by encouraging replacement of old softening systems with new models.

The rebates will be only for Scottsdale sewer customers who either remove their current water softening device or upgrade their current softener with a high efficiency or portable exchange model. The rebate program will begin on July 1, 2014.

Great News: In support of the program, Rayne Water will offer additional rebates to those offered by the City of Scottsdale, on Rebate Options 1 and 2.

KNOW YOUR OPTIONS! In order to take part in the Scottsdale Rebate Program, you must choose one of the following options:

FAQs

  1. What is salinity?
  2. How do water softeners contribute to the salinity amounts?
  3. Why is this so important to Scottsdale?
  4. Is it better if I use potassium instead of sodium in my softener?
  5. Can't you treat the water and eliminate the need for water softeners?
  6. Why is Scottsdale offering these rebates?
  7. What types of rebates are being offered?
  8. How do I know if I qualify for a rebate?
  9. Will any water softening device qualify for a rebate?
  10. What is a portable exchange service and why are you offering a rebate for it?
  11. When does the rebate program begin?
  12. What is the process for filing for a rebate?
  13. How long will it take for my rebate to be processed?
  14. How will I receive my rebate?
  15. What happens when the rebates are gone?
  16. Where do I sign up to participate in the rebate program?
  17. Who can I contact if I have additional questions?

1. What is salinity?

Salinity is the amount of salt and dissolved solids found in both water and wastewater.

2. How do water softeners contribute to the salinity amounts?

It's estimated that almost 1.5 million tons of salt are imported into the Valley every year. Much of this salt comes to us naturally by the Colorado, Salt and Verde rivers. These rivers are our major sources of drinking water. In addition to naturally occurring salinity, a significant source of salt is introduced by the use of self-regenerating water softeners.

As people try to combat the natural water hardness using conventional self-regenerating water softeners, increased levels of salt are put into the city's wastewater system and treatment plants. In many cases, this water also goes back into the aquifers. This can negatively impact the environment and will eventually add significant costs to water and sewer utilities as they deal with this challenge. Scottsdale Water Resources estimates that over 30% of the salinity in our wastewater is caused by self-regenerating water softeners.

3. Why is this so important to Scottsdale?

In Scottsdale, this is especially important because all of our wastewater is essentially reclaimed and reused. Too much salt in reclaimed water makes reuse more challenging and costly. If this salt is not removed, it stays in the soils or in the aquifers and creates long term environmental issues.

4. Is it better if I use potassium instead of sodium in my softener?

Using potassium chloride instead of sodium chloride in your softener is beneficial when reclaimed water is used for turf irrigation. However, potassium chloride is still a salt and would not benefit the salinity levels for recharging reclaimed water.

5. Can't you treat the water and eliminate the need for water softeners?

It is possible for us soften water or to remove most of the minerals and salts that occur naturally in our water sources through additional water treatment processes. However, these systems would require substantial costs to design, construct and maintain. These costs would be passed onto you, our customers, increasing your monthly bill significantly.

6. Why is Scottsdale offering these rebates?

Scottsdale is investigating the viability of reducing salinity from water softeners at the source - our customers' homes - through this pilot rebate program.

7. What types of rebates are being offered?

We are offering three different types of rebates:

  1. Replace your existing softener with a new, high efficiency device
    • A $50 one-time rebate available to the first 300 customers each year. Rayne Water will TRIPLE this rebate for an additional $100 from Rayne!
  2. Subscribe to a Portable Exchange Service* that will eliminate sewer discharge
    • A $100 one-time rebate available to the first 100 customers each year. Rayne Water will DOUBLE this rebate for an additional $100 from Rayne!
  3. Remove your water softener completely
    • A $250 total rebate, $125 up front, $125 after one year to the first 100 customers

8. How do I know if I qualify for a rebate?

Each of the three rebates will require specific qualifications which will be outlined as the program develops. The following criteria will be required for all rebates:

  1. You must be a Scottsdale sewer customer and not on a septic system
    • If you're not sure if you receive sewer service from Scottsdale, please check your monthly utility bill and see if "Sewer Charges" is listed
  2. You must be either replacing or removing and existing water softening system
  3. A dated receipt must be submitted when replacing an existing water softening system

9. Will any water softening device qualify for a rebate?

No. Only water softening devices that meet the standards recommended by the Technical Advisory Committee Report to the Joint Legislative Study Committee on Water Salinity Issues on January 22, 2014 will qualify for a rebate. We are working with the Arizona Water Quality Association to develop a list of devices that will qualify for a rebate.

Scottsdale Water Resources encourages you to learn as much as possible about which device will work best for your family and budget.

10. What is a portable exchange service and why are you offering a rebate for it?

Take advantage of Rayne Water's Portable Exchange (PE) service. PE is a service that allows the customer to soften their water, but does not involve self-regeneration and discharge of brine to the sewer. Instead of having to buy bags of salt and owning a softener that must regenerate and flush brine to the sewer, PE service involves Rayne Water replacing a spent resin tank on a regular delivery cycle. PE is a great option because it is maintenance free to you, eliminates the hassle of buying or hauling the salt, saves you water, and provides the same great soft water you are used to receiving from Rayne.

As mentioned earlier the City of Scottsdale is offering a rebate of $100 if you subscribe to our PE tank service, Rayne stands behind this program and would like to offer an additional $100 rebate if you have us remove your water softener and sign up with our PE tank service.

Please contact Rayne at 602-867-8910 to sign up for PE service and receive your rebates, or if you have questions about the service. Keep in mind the rebates are limited in number and are on a first come first serve basis.



11. When does the rebate program begin?

Rebate applications will be available to Scottsdale sewer customers no sooner than 8 a.m. on Tuesday,
July 1, 2014.

12. What is the process for filing for a rebate?

The rebate process will vary depending on which rebate you are applying for. Scottsdale will require detailed information from you including photos, copies of receipts or contracts, and in some cases, an inspection will be required. Detailed information for each rebate will be posted by June 17th.

13. How long will it take for my rebate to be processed?

We anticipate rebate processing to take approximately four to eight weeks, depending on the response from residents.

14. How will I receive my rebate?

Your rebate from Scottsdale will appear as a credit on your account. Your rebate from Rayne for Option 1 (Replace softener) will be a check mailed to your home within 4 weeks of installation. Your rebate from Rayne for Option 2 (Portable Exchange Service) will appear as a credit on your Rayne account.

15. What happens when the rebates are gone?

Rebates will be processed on a first come, first served basis. A waiting list will not be established. If your rebate is received after the designated allotment is distributed, you may re-apply for the rebate on July 1, 2015.

If an incomplete application is submitted, it will be returned to you with details on how to complete it. Once you re-submit a completed rebate application, it will be processed only if there are still rebates available.

16. Where do I sign up to participate in the rebate program?

Fill out the form below to have one of our representatives contact you about receiving your rebate. Since there is a monitary allotment for the rebate program, it is important you are one of the first in line. In the event you do not submit for your rebate before the annual allotment has been exhausted, you will have a second opportunity to submit for your rebate on July 1, 2015.

Switching to a high efficiency water softener
Signing up for the portable exchange service
Removing my water softener
* Required

17. Who can I contact if I have additional questions?

Please visit www.scottsdaleaz.gov/water/unsalted for updates on salinity and the salinity rebate program.

If you have additional questions about specific types of water softening devices, please contact the Arizona Water Quality Association at 480-947-9850 or visit them at www.azwqa.org.